FAQ

Can I use my concessionary pass on the Busway?

Yes, Concessionary Smartcards are valid for free travel on busway journeys in Luton departing from 9.30am until 11pm, Mondays to Fridays, and at any time at weekends and on bank holidays. Just place your card on the ticket machine when you get on the bus.

Where can I find out about the routes and times of buses travelling on the Busway?

Information about services and routes will be published at stops but you can find further information here or on visit Travel Luton and Travel Choices for all your onward journey planning needs.

What are the operational hours for Busway services?

Some services operate from  0530, but the majority are from 0600 to 2345, although in the early morning and late evening services will be reduced. Arriva service A and Centrebus service B will operate on Sunday and public holidays. More detailed timetable and route information can be found here.

Where can I purchase tickets for the Busway?

Tickets can be purchased direct from drivers. You can purchase mobile tickets for Arriva services. Tickets can be purchased online from Arriva and Centrebus.

Can I get weekly or Monthly passes to travel on the Busway?

Yes you can purchase weekly or monthly tickets by operator or you can purchase the daily/weekly Hip-hop ticket which is currently accepted on Arriva and Centrebus services and will be extended to use on Grant Palmer C service only.

Can I take my bike on the Busway?

Yes, if it’s a folding bike. This should be in a clean travel bag or box, and should normally be placed in the luggage area near the front of the bus. There’s no extra charge for a folding bike.

Can I take my buggy or pushchair onto a Busway service?

Yes there is space but the driver may ask you to fold up the buggy/pushchair if the service is busy.

How do I enquire about lost property?

You will need to contact the individual bus operator direct. Routes A, F70 and Z is operated by Arriva, routes B, E and G are operated by Centrebus and route C is operated by Grant Palmer.

Please write to the Customer Services Manager or call the enquiry number for the operators.

Arriva The Shires
487 Dunstable Road
Luton, Bedfordshire
LU4 8DS

0844 8004411

Centrebus
102 Cannock Street
Leicester
LE4 9HR

0844 3576520

Grant Palmer
Unit 2c, Commerce Way
Flitwick, Bedfordshire
MK45 5BP

01525 719719

Can I ride my bike on the Guideway?

No, there is an adjoining path that cyclists can use. Pedestrians, cyclists and dog walkers in particular are advised that the guideway in in operation, with buses running on the track in both directions at speeds of up to 50mph.

Can I ride my bike on the track next to the Busway?

Yes, although the track is most suitable for mountain/hybrid bikes rather than road bikes  Please also note that west of the M1 this track is an emergency/maintenance vehicle access route, so do be aware that there may occasionally be vehicles using the track.

Will Plusbus be available on Busway services?

Yes, those bus operators that currently accept Plusbus will continue to do so.

Travel Luton Travel Choices